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MLGW App is Mostly Useful, but Somewhat Unusable
Hey, Another Electric Utility Launched an App! First, I want to applaud our peers at Memphis Light Gas & Water for launching their first mobile app. As someone who’s actively involved at AEP...
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Usability Testing: An Integral Part of Corporate Responsive Redesign
Redesigning Your Site to Be Responsive? You Need to Conduct Usability Testing. Often. A vital component to our customer web site redesign at AEP is iterative usability testing. Our site is large –...
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AEP Outage Alerts Have Launched to Customers!
AEP Outage Alerts have launched to customers. AEP will send alerts by text or email notifying the customer that their power is out, estimated restoration time, and power restored.
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